- Payment options Available at Our Casino
- What happens during a deposit or withdrawal
- Account checks Requirements
- Transaction Limits and Processing Times
- Fees and Currency Handling
- Payment Security and Data Protection
- Support for Payment Questions
- A Note From Our Cashier Team
Payment options Available at Our Casino
In our casino, deposits and cashouts are processed through a focused set of payment methods chosen for reliability and clear times needed for settlement. Cards stay the most familiar option for most there, while electronic wallets offer faster on-screen confirmations, and bank account transfer suits larger balances moved directly between accounts. We in addition accept Bitcoin for members who favour to keep their bank and gaming wallets apart. Minimum thresholds and windows for processing are fixed per method instead of per player, so the same conditions apply across the cashier.
Wildcard City Casino bonus offers are posted to that same account that funded the qualifying deposit, which is why we ask there to settle on a primary method before they claim any promotion. Switching methods between deposits is allowed, but Wildcard City Casino bonus offers attached to a specific transaction will always follow that same transaction. There exploring wildcard city casino bonuses should review the payment-method table below to confirm the option that matches their usual banking routine, including any minimum that may differ from the default 10 EUR baseline.
| Payment method | Example Minimum amount to deposit | Typical Processing Time | Fee |
|---|---|---|---|
| Visa / Mastercard | 10 EUR | Instant for deposits, 1-3 business days for withdrawals | None |
| E-wallets (Skrill, Neteller, ecoPayz) | 10 EUR | Instant for deposits, up to 24 hours for withdrawals | None |
| Bank wire transfer | 50 EUR | 2-5 business days | None from our side, intermediary bank fees may apply |
| Bitcoin | 0.0002 BTC | Up to 1 hour after one network confirmation | Network fee only |
| Prepaid voucher (Neosurf, Paysafecard) | 10 EUR | Instant for deposits, not available for withdrawals | None |
What happens during a deposit or withdrawal
Every deposit on our casino platform moves through a fixed batch of stages: select a method, enter the amount, confirm the provider handling payments screen, and wait for our cashier to record the balance. Withdrawals follow a similar path in reverse, but with an additional settlement stage that sits between approval and the money reaching the player's account. We keep the transfers in a clear order so the screen in the cashier always reflects the current state of the transaction.
| Stage | Deposit Action | Withdrawal Action |
|---|---|---|
| 1. Method selection | Player picks a payment method from the cashier list | Player picks the same method used for the original deposit where possible |
| 2. Amount entry | Player enters the deposit amount, subject to the method's minimum | Player enters the withdrawal amount, subject to the method's minimum and available balance |
| 3. Provider confirmation | Payment provider screen confirms the transaction | Our cashier reviews the request against account status and bonus rules |
| 4. Recording | Balance is credited to the player account | Funds are released to the payment provider |
| 5. Settlement | Funds available in the casino wallet | Funds reach the player's bank, e-wallet or Bitcoin address |
Players who want a smooth run between deposit and withdrawal usually keep that same method for both directions, which shortens the review stage at our end. If a method is deposit-only, the cashier will arrange a supported alternative for the cashout and explain the swap before authorisation.
Account checks Requirements
Before the first withdrawal, our compliance team asks for a regular set of documents: a government-issued photo ID, an address document issued within three months, and proof of ownership for the payment method used. The review usually completes within 24-48 hours, and account status is shown directly in the cashier as pending, approved or rejected with a reason.
Documents are stored in a distinct verification profile so there do not have to re-upload them for subsequent withdrawals, unless a document expires or a new payment method is added. This step protects the balance from unauthorised cashout attempts and keeps our cashier aligned with anti-money-laundering controls.
Transaction Limits and Processing Times
Per-limits on transactions are fixed at the method level, not at the player level, which means a card holder and an electronic wallet holder see the same minimum and maximum ranges for their selected option. Daily and weekly caps can be lifted on request through support once the account is thoroughly verified, and any change is reflected in the cashier within one business day.
There frequently ask why an digital wallet withdrawal is faster than a card withdrawal: the answer is the rails the money travel on. Electronic wallet providers settle internally, while card networks follow interchange periods that we cannot shorten. The cashier keeps the game selection live with processing time solely as a small internal buffer before the funds leave our system.
Fees and Currency Handling
Our cashier does not charge for deposits or payouts on any of the methods listed above. Where a third-party fee applies, like a Bitcoin network fee or a correspondent bank charge, it is shown on the cashier confirmation screen before the player approves the payment, so the net amount stays visible up front.
Account balances are held in EUR by default. Players funding the account in another supported currency will see the conversion handled by the payment provider, and the resulting EUR balance is what counts toward playthrough requirements and withdrawal eligibility. Exchange rates are taken at the moment the deposit clears, not at the moment the screen in our cashier is opened.
Payment Security and Data Protection
Card data entered at the cashier is tokenized by the payment processor and never stored on our casino servers. E-wallet and Bitcoin flows rely on signed requests between our cashier and the provider, and each transaction is logged with a unique reference that support can trace if a player raises a query. Transport is encrypted end to end, and access to the cashier back end is restricted to a small payments team.
Documents for verification are encrypted at rest and only decrypted by the compliance officer handling the active review. Once a document has served its purpose, it is retained for the period required by our regulatory obligations and then deleted. Members can ask for a copy of the data we hold through support at any time.
Support for Payment Questions
The support team deals with questions on payment methods through live chat and email, with the cashier screen used as the shared reference point. When a player opens a ticket, the agent sees the same transaction state the player sees, including pending, approved and settled timestamps, which shortens the back-and-forth that payment cases typically need.
Common reasons to contact support include a deposit that has not appeared after the provider's expected window, a withdrawal stuck in review, or a request to raise a transaction limit. Every of these has a specific owner on our side and a target response time: cashier queries under two hours during operating hours, verification queries under 24 hours, and limit changes confirmed within one business day.
A Note From Our Cashier Team
Payments on our casino platform are designed around a small, well-understood set of methods, a fixed five-stage flow for account funding and withdrawals, and a verification step that protects the balance once it sits on the books. Most questions are resolved at the cashier screen itself, and the rest reach a named owner on our support rota. That is the structure we keep stable, so the following deposit or cashout is no harder to predict than the previous one.
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